Returns & Refunds Policy

At Inclusive Shore, your complete satisfaction is our priority. We understand that shopping for swimwear online comes with unique considerations—fit, fabric, and personal style all play a role in finding that perfect piece. That is why we have designed our Returns & Refunds Policy to be fair, flexible, and straightforward. We want you to shop with confidence, knowing that if something isn’t quite right, we are here to help.

OUR COMMITMENT TO YOU

We believe in the quality of our products and stand behind every item we sell. If for any reason you are not entirely satisfied with your purchase, we offer a simple return process for eligible items. Our goal is to make your experience with Inclusive Shore seamless from the moment you browse to long after your order arrives.

RETURN ELIGIBILITY

To be eligible for a return, items must meet the following conditions:

Items must be unworn, unwashed, and in the same condition as when you received them. All original tags must be attached. We are unable to accept returns on items that show signs of wear, washing, alteration, or damage caused by the customer.

We also cannot accept returns on items that have been exposed to perfume, deodorant, lotion, sunscreen, or any other substances that affect the fabric or hygiene of the garment. For reasons of health and hygiene, we regret that we cannot accept returns on lingerie, bodysuits, or any items with removable padding if the hygiene seal has been broken or removed.

Final sale items are not eligible for return or exchange unless required by applicable law. These items are clearly marked as “Final Sale” on the product page and at checkout.

RETURN WINDOW

We accept returns within a specified period from the date your order was delivered. The exact number of days is clearly stated on our website and in your order confirmation. We encourage you to inspect your items promptly upon arrival.

Requests submitted after the return window has closed will not be accepted. We appreciate your understanding that this timeframe allows us to balance flexibility for our customers with the practical realities of inventory management.

HOW TO INITIATE A RETURN

We have streamlined our returns process to be as efficient and user-friendly as possible. To begin a return, please visit our website and navigate to the Returns Center through our customer service section.

You will need your order number and the email address used to place the order. Follow the prompts to select the item or items you wish to return and indicate the reason for your return. Your feedback helps us improve our products and service.

Once your return request is submitted and approved, you will receive confirmation along with detailed instructions on how and where to send your package. Please do not send your return to us without first obtaining approval and proper instructions, as this may delay processing or result in the return not being accepted.

PACKAGING YOUR RETURN

To ensure your return reaches us safely and in proper condition, please package the items securely. Use the original packaging if possible, or a sturdy poly mailer or box. Include all original tags and any accessories that came with the garment.

We recommend using a trackable shipping method and retaining your proof of postage and tracking number. Inclusive Shore cannot be held responsible for items lost or damaged during transit back to us.

RETURN PROCESSING

Once your return arrives at our returns facility, it will undergo inspection. This process typically takes several business days from the date of delivery. During inspection, we verify that the items meet all eligibility criteria.

If your return is approved, we will process your refund and send you a confirmation email. If your return is not approved—for example, if items show signs of wear or do not have tags attached—we will contact you to arrange for the items to be sent back to you at your expense.

REFUNDS

Approved refunds will be credited to the original payment method used at checkout. The time it takes for the refund to appear in your account depends on your financial institution and payment method. Credit card refunds typically process within several business days after we initiate them, but some banks may take longer to post the credit to your statement.

Your refund will be for the purchase price of the returned item or items. Original shipping charges are non-refundable unless the return is due to our error.

If you used a promotional code, gift card, or store credit to make your purchase, your refund will be issued accordingly. Payments made via installment services such as Shop Pay Installments or PayPal Pay in 4 will be refunded in accordance with those providers’ policies.

EXCHANGES

We understand that sometimes you simply need a different size or color. At this time, we do not offer direct exchanges. The fastest way to get the correct item is to return your original purchase for a refund and place a new order for the desired item.

This approach ensures that you receive the correct size as quickly as possible and that inventory is accurately reflected for all customers. We apologize for any inconvenience and appreciate your understanding.

DAMAGED OR INCORRECT ITEMS

We take great care in inspecting and packing every order, but occasionally mistakes happen or items are damaged in transit. If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately through our website contact form.

Include your order number, a description of the issue, and clear photographs showing the damage or defect. We will review your case promptly and provide instructions for returning the item if applicable. In such cases, we will cover the cost of return shipping and issue a full refund or replacement as appropriate.

We ask that you report any issues within a reasonable timeframe after delivery so that we may address them swiftly.

NON-RETURNABLE ITEMS

For reasons of health, hygiene, and safety, certain categories of items are non-returnable. These include:

Swimwear with protective hygiene seals that have been broken or removed. Lingerie, bodysuits, and intimate apparel. Gift cards are non-refundable. Final sale and clearance items as marked on the product page. Items purchased from third-party retailers or resellers must be returned in accordance with that retailer’s policy.

INTERNATIONAL RETURNS

Customers outside our domestic market are welcome to return items, provided they meet all eligibility criteria. Please note that international return shipping costs, including any customs duties or brokerage fees incurred, are the responsibility of the customer. We recommend using a reliable courier service and declaring the package accurately for customs purposes.

Inclusive Shore is not responsible for packages seized, delayed, or held by customs authorities during the return process.

STORE CREDIT

In some cases, we may offer store credit as an alternative refund method. Store credit is issued in the form of an electronic gift card that can be applied to future purchases on inclusiveshore.com. Store credit does not expire and may be used in whole or in part across multiple orders.

RETURNS FRAUD POLICY

Inclusive Shore is committed to maintaining fair and honest relationships with our customers. We reserve the right to deny service, returns, or refunds to anyone who, in our reasonable judgment, appears to be abusing the return policy. This includes, but is not limited to, excessive returns, worn or altered merchandise returned as new, or suspected fraudulent activity.

CHANGES TO THIS POLICY

We may update this Returns & Refunds Policy from time to time to reflect changes in our practices, legal requirements, or operational processes. The most current version will always be posted on our website, and we encourage you to review it periodically.

QUESTIONS

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please do not hesitate to contact us through our website contact form. Our customer service team is here to support you.